How can we help?

Help & FAQs

Getting Started

Do you service my area?

We service Memphis, TN and surrounding areas. Those areas include Arlington, Bartlett, Collierville, Cordova, Germantown and Piperton, TN

What is included in a standard cleaning?

Standard cleaning  is for general upkeep. This would included removing cobwebs, dusting, vacuuming, mopping all floors and cleaning the bathrooms and kitchens. This is also known as a maintenance clean.

How much will it cost?

Simply use our pricing calculator to determine how much your cleaning will cost. If you need to add extras, simply visit the booking page and select your add ons and it will give you the total cost of your cleaning.

Do you bring your own cleaning supplies, products and equipment?

Yes. We bring our own supplies, eco friendly cleaning products and equipment.

Can I request special tasks or extras?

Yes, you can add extras via the booking page.

Manage Your Account

How do I book my first appointment?

You can click on the “Schedule an appointment” button and fill out the booking form.

How do I create a Gleam Clean Specialists Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link http://gleamcleanspecialists.launch27.com/login/

Pricing & Policies

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

What’s the difference between a move-in/move-out cleaning and a regular cleaning?

Move-in/move-out cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in/move-out cleaning include:

  • Baseboards
  • Inside windows
  • Window sills
  • Ceiling fans

Everything for the move-in/move-out cleaning is done to ensure the home looks good as new for the next resident.

What’s the difference between deep cleaning and regular cleaning?

A deep cleaning includes everything a standard cleaning does but with more detail work including:

  • Ceiling fans
  • Baseboards
  • Vents
  • Electrical outlets
  • Light Switches

Trust & Safety

Do the cleaning professionals go through a background check?

Yes our cleaning specialists do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you aren’t 100% satisfied with our service, Gleam Clean will come back and get anything we missed.

Do I need to be home for my cleaning

No. As long as we have a way to get into the home you don’t have to be present for the cleaning.  You can leave us a gate code or leave the key with a neighbor or under a mat. We do charge a $50 lock out fee, if we arrive to your home and you have not left us any access to enter and clean.